How old do I have to be?
For our hire services, we have a minimum age of 25. For our minibus hire, the maximum age we will hire to is 65, and our light vans and commercial vans will have a maximum age of 70.
What happens if I’m over 71?
If you’re over the age of 71, we will probably still be able to hire you a vehicle, but this will be subject to an insurance check. So that you can avoid disappointment, we recommend you calling us well in advance so that we can help you where we can.
What if I have points on my licence?
Our insurance will allow you to hire a van with up to 6 points, dependent on the conviction codes applied to your licence. If you’d like more clarification on this, calling us in advance is advisable.
What does the price include?
The price that you will be quoted with includes VAT. They also include your nationwide breakdown cover and insurance. We make a point never to include hidden extras – we will always be up front with our customers.
Is there a deposit and how much would it be?
We ask for a deposit of £100, and this is a pre-authorised, refundable deposit. This amount will be payable at either our Tottenham or Enfield branch upon the collection of your vehicle, using the card you used to book your van hire.
When do I get my deposit back?
The deposits we ask for are pre-authorised. This means that our CVS team doesn’t take any money from your account, but we are given authorisation by the customer to take it if we are required. This could be under the circumstances of low fuel, lateness, or damage. In the event that there aren’t any issues, your deposit will be released back to you. £100 will still need to be in the account for a successful pre-authorisation. The deposit will usually clear between 7 and 10 days on Visa cards, and up to 30 days on a MasterCard.
How much is the insurance excess?
Our vehicles up to 3,500 kg GVW are comprehensively insured. They do have an insurance excess of £1,000. Additional named drivers can be added free of charge, given that their driving licence is shown to us. You will be responsible for any damage or losses sustained to the van, and will be liable to pay the insurance excess if this happens. Your excess can be halved to £500 for a charge of £10 per day, if you select this option.
How do I pay?
We take all major credit and debit cards. This includes Visa, Visa Electron, MasterCard, Switch, Solo, and more.
What is your cancellation policy?
Any cancellations made with more than 48 hours’ notice will be subject to a 25% handling charge during the refund. Cancellations made with less than 48 hours’ notice will be subject to a 50% cancellation fee of the refund, and bookings that aren’t collected with no notice, are entirely non-refundable.