Below is a list of questions we are frequently asked

Should your question not be detailed below then please contact us by email or phone on 020 8808 7236.

Please click on the question to reveal the answer.

What do I need to hire a vehicle?

We need to see all of the following documentation at the time of hire:

  1. Full UK or EU driving licence that you have held for a minimum period of twelve months (international licences MUST be referred so please state when booking your vehicle).
  2. Recent Proof of Address. This can be a recent utility bill, bank or building society statement or similar. A passport is not acceptable as it does not contain your address.
  3. Credit or debit card. This will be required for the hire charge, which will be taken to reserve the vehicle.
  4. Your National Insurance Number for the online DVLA License Check, Or you can obtain the Share your information Code by clicking here https://www.viewdrivingrecord.service.gov.uk/driving-record/licence-number

How old do I have to be?

For vehicle hire you must be aged between 21 and 70. For minibuses you must be aged between 25 and 70. For light vans and commercials you must be aged between 21 and 70.

What Can I Drive?

Your normal full EU license allows you to drive up to 3.5 ton vehicles. This is anything from our smallest van, to our Box Luton vehicles.  Drivers wishing to drive vehicles over 15 seats or more must have the D1 license. Drivers who have passed their test before January 1st 1997 should have this. Or if you have passed a bus drivers test. If you wish to check which vehicles you can drive, please check at https://www.viewdrivingrecord.service.gov.uk/driving-record/licence-number

What if I'm over 71?

We can probably still hire you a vehicle, subject to an insurance check. To avoid disappointment, we would advise you to call us well in advance for more information.

What does the price include?

The prices we show, or quote, are not inclusive of VAT. All prices do include your insurance, nationwide breakdown cover and unlimited mileage. There are no hidden extras.

How much is the deposit?

CVS do not charge or ask for any deposits. You do have a responsibility excess in the event of any accidents. (see below) However we do reserve the right to change this.

How much is the insurance excess?

All vehicles up to 3,500 kg GVW are comprehensively insured but have an insurance excess of £750, the excess can be reduced down at an additional cost. Additional named drivers can be added free of charge, all Driving Licenses must be produced. You are responsible for any damage or losses sustained to the vehicle and are liable to pay the insurance excess in this event.

How can I pay?

By credit or debit card. All major credit and debit cards are welcome, including Visa, Visa Electron, MasterCard, Switch and Solo cards.

Rentals to Ireland and Europe?

These rentals are available at our discretion and are subject to additional costs for Green Card Insurance and European 5* AA Cover. We recommend booking in advance by at least 24 hours. We will provide you with all the right equipment required for European driving laws and regulations.

What if I am late returning the vehicle, or I wish to extend the hire?

It is very important that you contact us and let us know. We can then advise you of any additional charges, or where to return the vehicle out of business hours.

What happens if I breakdown?

In the unlikely event of your vehicle breaking down, all CVS Van Hire vehicles come with full nationwide breakdown coverage.

What do I do when I come back?

It’s easy. Just return the vehicle to our depot, where you will be met by someone who will check the vehicle in with you. We recommend that vehicles are returned to us with the same amount of fuel as you took it with, as any fuel we dispense will be charged for. Any additional retuned fuel cannot be refunded.

Can I return the vehicle out of hours?

Yes you can! We have an overnight drop box for you to safely deposit the keys and we can direct you where to leave the vehicle at the time of hire. If the hired vehicle is returned out of office hours, the hirer is responsible for the vehicle until the next working day.

Can I tow a trailer with your vans?

Yes, tow bars are fitted to the majority of our vans – please check this when you hire.

What qualifications or special licences do I need to tow a trailer with your vans?

If you passed your driving test before 1st January 1997, you automatically have the right to tow a trailer. If you passed your driving test on or after 1st January 1997, you need the relevant licence to tow a trailer.

For full details of the driving licence you need to tow a trailer, please click here:

https://www.gov.uk/vehicles-you-can-drive

What happens if I get a parking ticket or a speeding fine?

Your credit card will be debited with the cost of the fine and an administration charge; driver details will be forwarded to the relevant authority.

What happens if i cancel my booking?

If you need to cancel your booking please call our offices as soon as possible, Cancellations made with more than 48 hours notice are only subject to a 10% handling charge during refund (or can be held in credit for 28 days to then be re-booked). Cancellations made with less than 24 hours notice are subject to 50% cancellation fee of the refund. Bookings not collected with no notification, or not collected within opening hours are completely non refundable.

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